Shipping & Returns Policy

 

      Shipping

      Delivery Charges

      $8 Flat-rate freight on all orders except bikes

      $100 flat-rate fright on all bike orders

      Purchasing a Bike Online

      Orders are not available immediately for collection in store as your bike needs to be assembled for you.  

      We will contact you about the timing for delivery or in store pick up.

      How long does delivery take?

      2-7 workings days Delivery times are generally 2-4 working days. Please allow an extra 1-2 working days for Rural delivery. During peak season, delivery times can be extended.

      If your order hasn't turned up within the expected delivery time frame, we recommend calling the courier company on the tracking details emailed to you when your order was dispatched. If you're still having trouble, please give us a call at one of our stores.

      Returns Policy

      Please follow the terms and conditions outlined in the Returns Policy. The completion of this form does not guarantee that your order will be refunded.

      Change-of-mind policy. 

      'Change-of-mind' includes purchases you have made in error. For example:  

      • accidentally ordered the wrong size or colour 
      • items that don't fit the way that you would like 
      • unwanted gifts 

      If you change your mind on your purchase from the Specialized Retail New Zealand webstore, you may return most products (see below for exclusions) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund.  

      Please note the following conditions:   

      • Any product that is altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition) cannot be accepted as a return.  
      • Proof of purchase and delivery from the Specialized Retail New Zealand webstore is required for all returns and must accompany the product being returned. 
      • Specialized Retail New Zealand will not refund the shipping costs you paid for the initial purchase of the product. Specialized Retail New Zealand will only refund the cost of the returned product if it is deemed acceptable for return (see below for products that we do not accept for return under our change-of-mind policy). 
      • Specific warranty terms may apply to technical products. 
      • It is the customer's responsibility to organise and purchase the return shipping label.
      • We do not accept the return of products under our change-of-mind policy that are: 
      • Water bottles;  
      • Sale or marked down items, including products in our clearance category or sale campaigns. 

      If we receive a returned product more than 30 days after the product was delivered to you, Specialized Retail New Zealand cannot accept the returned product and will not provide you with a refund under the change-of-mind policy, although you may have other rights, which are set out in the Terms. If you return the product after the 30 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order, and we may charge you additional shipping costs.  

      Returns Form

      Thank you for submitting your form!

      We appreciate your interest and will review your information as soon as possible.

      Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

      Ghana